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Over the past 30 years, I’ve been fortunate enough to live through a revolution and played a modest part in helping banks see the upside. The revolution has spanned multiple dimensions: banking as a profession has shifted from an art to a science; the core skill of the workforce has transformed itself from excellence in […]

Few people question that the traditional branch format no longer works for most people’s banking habits… an expensive problem to resolve! I was in a couple of branches in central London the week before the outbreak and they were completely empty and this was before the outbreak of the Coronavirus! Can you image the future? […]

A retrospective by Michael Allen. A guide to retail bank design and creativity for financial service companies, improving the customer experience and their brand image [...]

Allen founded Allen International in 1992. He grew the firm to be the world leader in financial services for branding and retail design. In nearly 30 years, he worked with around 350 banks, with his design projects responsible for over 350,000 branches.